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Returns

Thank you for shopping at Peach The Label! We want you to feel amazing in your purchase, so if your item(s) are not quite right, we'll gladly accept returns on unworn, unwashed merchandise purchased at full price with Peach The Label. 

Please make sure you read and understand our Returns Policy below:

Returns Policy

We offer store credit or exchanges on full priced items (no exchanges on international orders).
  • Items must be returned within 14 days of receiving the parcel. We recommend trying your garments on as soon as you receive them so you can return within this timeframe if needed. 
  • All items must be in original and saleable condition; unworn and unwashed with all original packaging and/or labels. No fake tan, makeup or deodorant marks, odours of any kind, animal hair, etc.
  • All items purchased on "sale", "clearance", "final sale" or with a promotional code  are final and cannot be returned. This includes sale events such as Black Friday sales.
  • Returns shipping is at the customer’s expense.
  • If the item is deemed soiled or damaged upon arrival, or has been sent outside the 14 day returns timeframe, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.   

    Faulty or Incorrect Orders

    Let us know straight away at hello@peachthelabel.com.au and we will help get it sorted! Please include your order number (5 digit code starting with #) and a picture of the deemed fault so we can assist as quickly as possible. 

    We will act in accordance with ACCC guidelines to ensure your consumer rights are garanteed on all major defects :)

    Returns Parcel

    Include your name & order number on the return (otherwise we have no way of knowing who it is from!) If you'd like an exchange, please also note which style, colour and size you'd like to exchange your item(s) for. 

    Returns Address

    Please contact us at hello@peachthelabel.com.au to initiate your return. We will reply to you with confirmation if your order is eligible for a return and returns address. Please note, all returns will be thoroughly inspected upon receipt.

    *Please note that the goods are your responsibility until they are returned to Peach The Label.  We will not be able to provide a store credit/exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).

     **Credits cannot be used in conjunction with other offers, discounts or promotions.  Store credits can only be used on physical product (not gift cards or shipping).